Camden Council Contact Numbers

MAINTENANCE OF OUR BUILDING:

To find solutions, you must first find the problems in your building. Fill in a complete list of who is filling these jobs for your building, so if you feel there is a serious problem you can complain upwards:
caretaker
site supervisor
patch manager
area manager
district housing manager
ward councillor , Maintenance Officer (repairs to communal areas) and Estate Manager (for all other complaints relating to council tenants' flats)
Ombudsman
Camden New Journal
Mayor of Camden
MP

Compile your list by asking your caretaker, or you can do this simply by ringing the switchboard of Camden Council (0207-278-4444), and asking for the details of everyone. (Include their e-mail address in your list, as well as their direct telephone lines and mailing address.) You can see the sorts of things people are responsible for by looking at Walkabout minutes. If you are not clear about their job descriptions, ask your TRA to request the job descriptions (under the Tenants Participation Compact, Camden Council are obliged to provide these job descriptions within ten working days,



Caretaker  circa 2002, the caretaker s do not have a mobile phone or pager. Contact the Site Supervisor for the building.

Caretaker's On-Site Supervisor

Small Maintenance Supervisor  for your building

Technical Engineer for your building (Maintenance Officer)

Structural Repairs Engineer for your building (Surveyor)

Engineer in charge of DMC bids for your building

Large Maintenance Supervisor:

(large maintenance problems, entryphone, replacemnt of communal floors, The Lift, etc)

Patch Manager
(communal areas of building, security problems, rubbish, environmental pollution, courtyard)

Estate Manager
(non-communal areas, inside of Council Tenants' flats)


Deputy Area Manager


Area Manager

Overall Supervisor -
District Housing Manager:

Assistant Director of Housing
Gordon Perry

DIRECTOR OF HOUSING
Neil Litherland

CHIEF EXECUTIVE:

HEALTH AND SAFETY DEPARTMENT
Robert Scourfield
Assistant Director
Camden Town Hall Extension
Argyle Street
London
WC1H 8EQ
Telephone: 020-7974 6102
Fax: 020-7974 5556
Email: initial.responseteam@camden.gov.uk

Please leave a copy of your complaint on the notice board, or with one of the Tenants and Residents Executive so we can report  it. Also keep a record of the Communal Maintenance lists and the Council's Walkabout Minutes  and remember to write written complaints to follow-up if the items are not addressed in a reasonable amount of time (which is why it is useful to send your lists in by e-mail).

2002 MAINTENANCE EVALUATION
Tom Hogan
Best Value Co-ordinator
Camden coordinator: Dr. Alf Fitzgeorge-Butler

Suzie Osborne
2002 Housing and Repairs Panel

ARTS GRANTS INFORMATION:
Therese Havery
Arts Administration Officer
Camden Arts & Tourism
Crowndale Centre
218 Eversholt Street
London NW1 1BD
includes major grants for writers-in-residence and individual grants for artists)

ROADWORKS
(INCLUDING PROTECTION OF KERBSTONES AND PAVING STONES):
Frano Combrinck
Engineering and Traffic
London Borough of Camden
Bedford House
125 Camden High Street
London NW1 7JR

They're also useful for telling you bureacratic formalities (if you don't want them to observe your AGM, for instance, they will tell you who else you can invite to be legal). They offer courses in computers, and provide information leaflets about running a TRA (although their advice tends to be a bit traditional and patriarchal; they have not adopted the two co-chairs (one Tenant/one Lease-holder) which Chenies Street Chambers established to avoid tenants or lease-holders feeling their Chair does not speak for them.

PRIVATE TENANTS ADVICE:
A 'private tenant' is a tenant that rents legally from a leaseholder.
Camden Federation of Private Tenants
contact: Bridget Stark
11-17 Le Marr
Camden, London NW1 0HE
0207-383-3051
camfpt@lineone.net
"CFPT is run for and by private tenants. We work on all aspects of tenant issues, providing information and resources, lobbying Government and campaigning on issues both locally and nationally. We have close working links with other groups such as Shelter and have worked with Government Departments on a number of issues."
CFPT has a wide range of free information leaflets on all issues, including -Assured and Assured Shorthold Tenancies; Regulated Tenancies, Repairs - a Guide for Landlords and Tenants, Unfair Tenancy terms - Don't Get Caught out, Notice that You Must Leave - A Brief Guide for Landlords and Tenants, Bothered by Noise - There's No Need to Suffer, My Landlord Wants Me Out - Protection Against Harrassment and Illegal Eviction.

Right to Manage
TMO background information for Tenants
who want to manage all or part of their own building
http://www.tides.org.uk/option/righttomanage.htm


Camden's Tenants Participation Compact  (gives your TRA the right to a scheduled Council housing staff "walkabout" inspection of your building every three months with your local ward councillor, as well as varous other rights such as access to best-value survey reports and job descriptions).

If you have a problem with noise, if it is a community centre or a building site, ask immediately for a noise monitor.If it is a neighbour, you will have to keep a log of complaints about noise before they monitor the noise. Please don't ask for your neighbour to be evicted before the noise is monitored; it's very rude. (You might want to invite your neighbour into your flat, and then have someone in their flat do clog dancing, so that your neighbour is aware of the problems being overheard. You might want to do the same in your neighbour's flat, to be sure they're not overhearing you too).

For Commercial Noise Nuisance Problems contact the Panel on Noise Enforcement. (chair: Cllr Keith Moffat) Councillors Lucy Anderson and Sue Vincent also sit on this panel.
Submit any long-term problems to : Paul Dean

Also, e-mail or write to your District Housing Manager and Environmental Health, as well as Julietta Joseph (volunteer grants sector) and explain the situation.

Keep a noise log from start to finish.

All Ward Councillors for Camden
check Cindex for the current list of Ward Councillors:
http://www.camden.gov.uk

GLENDA JACKSON
MEMBER OF PARLIAMENT: Hampstead and Highgate - Glenda Jackson
Address: c/o House of Commons
London SW1A 0AA
Telephone: 020-7219 4008 (Glenda Jackson's office at House of Commons)
Fax: 020-7219 2112

COMPLAINTS ABOUT GOVERNMENT OR A PUBLIC SERVICE
If you have a complaint about government or a public service,  first contact your MP. then you can contact the Parliamentary Ombudsman.

The Parliamentary Ombudsman investigates complaints (which must be referred by a Member of Parliament) from members of the public about their treatment by government agencies and many other public sector bodies in England, Scotland and Wales. The Parliamentary Ombudsman can also investigate complaints about the refusal of access to information by those agencies under the Code of Practice on Government Information.

The Parliamentary Ombudsman Office of the Parliamentary Commissioner for Administration
Millbank Tower
Millbank
London SW1P 4QP
Phone: 0845 015 4033
Fax: 020 7217 4160
E-mail: opca-enqu@ombudsman.org.uk
Web site: www.parliament.ombudsman.org.uk

TREE CONSERVATION

Craig Southwell
Assistant Arboricultural Officer

020 7974 1544

fax 020 7974 1649

Camden Federation of Tenants and Residents Association - applications for TRA Associations for the use of a computer.

Community Chest Grants  (7 October  2002 deadline, spring 2003)
Suzie deWet

BIDS FOR REVENUE (SMALL COMMUNAL AREA PROJECTS) AND CAPITAL BIDS (LARGE  COMMUNAL AREA PROJECTS) ARE SUBMITTED AT THE START OF THE TAX YEAR (1st of April).