| E-mail
The simplest way to acquire an e-mail address is to go to an Internet Cafe and sign on and register with a free service such as Hotmail or Yahoo. Try to include the name of your building in your e-mail address for your building's Tenant and Residents Association, so that e-mails can be sent from an official source and are instantly recognizable (don't worry about having access to a computer, just find the closest Internet Cafe, and you can do your e-mailing over coffee). Invite people who aren't computer-literate to come along and learn how to use e-mail as well. It's easy, it's fun, and there should be more than one person responsible for e-mailing the Council (which would be no fun at all, and a lot of work, for the one person). If you prefer to send your complaints without using the internet, simply send your copies in the usual way, AND KEEP A PHOTOCOPY. (you can get free photocopying from Neioghbourhood Centres). It is important that you send your complaints in writing, so that you can refer back to the first time things were complained about in future correspondence. When e-mailing, send everything in an e-mail text, rather than by attachment. Some councils will promise to give you free computers and e-mail accounts. Apply for them, but don't wait for them to arrive before you start e-mailing the Council with your concerns. Set up your e-mail account immediately on a free service like Hotmail or Yahoo, while you are waiting for the Council computer or e-mail account to arrive, and ring the Council switchboard and ask for the direct telephone numbers and e-mail addresses of the Council people you will need to contact:
Council Repairs
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