JOB DESCRIPTION POST NO:
Name: Department: Housing
Designation: On Site Supervisor (Resident) Grade: SO1
Division/Section Tenancy Services
SECTION A Basic objectives of post

To provide close effective supervision to a team of caretakers, ensuring that the highest possible standards of caretaking are maintained, including the following:-

1. Prioritising work carried out within a team.
2. Organising and operating cover arrangements within the team.
3. Responsibility for the monitoring of work performance and initiating corrective action when necessary.
4. Ensuring effective liaison with other officers within the Housing Management Services and
Contractors as appropriate.
5. Carrying out cleaning and maintenance duties to a high standard as appropriate.
6. To wear, at all times while carrying out cleaning duties or while present on Housing's estates,
the personal protective equipment supplied (including protective footwear) and to display a valid
identification card whilst on duty.
7. To be responsible for responding to out of hours emergencies at designated blocks within the
area of your residency.
8. To fully participate with the Council's emergency call-out rota.

SECTION B Reporting to
Patch Manager  Grade PO 4

SECTION C Staff supervised
Resident and Non-Resident Caretakers Sc 3 (Nos. 2 to 8)


Section D

Duties and responsibilities/functional links

A Duties

1. Staff Management

To assist in recruitment, training, induction, staff development, monitoring the performance of Caretaking staff and other key areas of works and be responsible for carrying out regular supervision meetings with each member of your staff and annual appraisals. Ensuring corrective action is taken, where appropriate, in line with the Council's personnel procedures.

To supervise a team of caretakers and to ensure the highest possible standards of caretaking and cleaning to BICS standard are provided. Deliver training, including BICS procedures, to caretaking staff following the recognised process and document accordingly.

To carry out and record regular monthly workload inspections with each member of the team plus ad hoc inspections as necessary.

To ensure that adequate levels of staffing are maintained at all times to enable staff to fully complete the block maintenance schedules. Also including cover and rota duties, to include cover for other On Site Supervisors within the District in their absence.

To hold monthly team meetings with caretakers, within the team and keep appropriate records.

2. Caretaking Functions

To assist in the implementation of new initiatives, minor estate improvements and research into the development of new work systems and development of the caretaking service, including any necessary consultation.

To co-ordinate the team's response to the day to day needs of the service.

To carry out cleaning and maintenance duties within the team as necessary (cover for absence), subject to the demands of the service.

To respond to emergencies, after normal working hours, within the District and attend site where appropriate. This will be carried out as part of your residential responsibilities..

To be responsible for responding to out of hours emergencies for designated blocks within the area of your residency whether during your duty period or not. The objective will be that staff will only be called out in emergencies and will be expected to respond promptly with appropriate feed-back given to the emergency telephone operator.

To ensure as lead officer out of hours that there is an effective response service to all emergency situations, ensuring attendance and distribution of equipment as necessary.

To provide a minor repairs service within the team and ensure proper monitoring and quality control.
Cont'd.


To ensure the service is provided within the H&S guidelines relating to cleaning materials, personal protective equipment, reporting of defects in line with Health and Safety at Work Act '74, COSHH and other legislation and to carry out risk assessments related to caretaking tasks on estates.

In the absence of service are maintained with appropriate liaison with other managers.

Ensure accurate repair requests are passed to the appropriate officer and chasing/monitoring of repairs as necessary.

To ensure the delivery and recording of Council letters and documents as required.

To report instances of Harassment, Nuisance and Anti-Social Behaviour, to assist relevant
staff in the provision of information and give necessary support to the resident and report back
to the resident on progress.

To make arrangements for the delivery, collection and recording of emergency equipment to service users.

To accurately record completed work on a time sheet, check list or other form as required.

3. Liaison

In conjunction with the Patch Manager and other team members to monitor contractor's performance by using the relevant documentation (Grounds Maintenance, Refuse, window cleaners, etc.), including carrying out quality control checks as necessary and arranging access where required.

To attend meetings as necessary, or as requested, with housing officers, contractors, tenants, residents and client group representatives that may include out of hours meetings.

4. Financial Responsibilities

To ensure that all machinery, materials and equipment are securely stored and properly maintained.

To be responsible for issuing stores and maintenance of accurate stores records.

7. Customer Care

To maintain a prompt, courteous and helpful response when dealing with or initiating contact with service users, their representatives or outside agencies and to ensure that caretaking staff carry out their duties within the guidelines of the Council's Customer Care Code.

To visit new tenants and record the details, and co-ordinate visits made by caretakers.

To carry out regular planned visits to registered clients of the Caretaker Visiting Service and record details and assist in identifying new additions, including taking appropriate action where necessary.

To be aware of the range of problems with regard to anti social behaviour on estates and make effective decisions to ensure the health and safety needs of staff and members of the public are considered.

To act as a front line problem solver after considering a range of solutions, in respect of issues raised by residents encountered during the course of duties on the estates when the need for prompt action is called for, particularly during the period of time when on call.

Responding efficiently and effectively to the changing demands and problems on Camden's estates, which involves liaising with staff such as estate officers, contractors, tenants representatives, vulnerable tenants and residents who could be victims of harassment and nuisance. Must be able to provide accurate on the spot information and advice and practical assistance on a wide range of issues to these various groups.

8. Valuing Diversity, Equal Opportunities, Health & Safety and Tobacco Policies

To promote and adhere to the Council's policies concerning valuing diversity, equal opportunities, health and safety and tobacco.

The Council is committed to the principals of equal opportunity for all in terms of services provision and employment. As an officer of the Council it is your responsibility to ensure equality of access to jobs and services to women, black/ethnic minorities, lesbians, gay men and people with disabilities regardless of age, creed/religion and unrelated criminal conviction.
You will be expected to play a leading role and proactive role in the implementation of the Council's Equal Opportunities at Work Policy.

9. Any Other Duties

To undertake other tasks, projects and duties as directed and appropriate to the grade.




Section D
B Functional Links - please list the most important contacts necessary to carry out the job (i.e. with other departments, members of the public, councillors etc).


1. District staff

2. Other departmental staff.

3. Tenants, their representatives and members of the public

4. Other departments and outside agencies

5. Contractors


Section E  Other relevant matters

This section should be used to record any other important points about the job

This is a residential post and postholders are appointed to the Housing management Division and staff may be required to work from different locations.


PERSON SPECIFICATION :



Job title: On-Site Supervisor
Grade: S01
Department: Housing
Division: Tenancy Services

Criteria

1. Ability to prioritise staff workloads and direct staff through task by instruction to provide a flexible/responsible service.

2. Ability to co-ordinate a minor repairs service.

3. Ability to manage team resources and achieve a high quality caretaking service including cleaning to BICS standard.

4. Ability to liaise efficiently within a team, other departments and outside agencies and to monitor contractors working on site.

5. Ability to train and identify training needs.

6. Ability to make reports on and deal with personnel issues.

7. Demonstrate a commitment to the Council's Equal Opportunities policy in particular the use of caretaking resources to help tenants from vulnerable and disadvantaged groups of the policy.

8. Ability to co-ordinate the caretaking teams response to the anti-harassment policy.

9. Ability to administer stores, keep records and write detailed reports including workload inspections and staff performance records.

10. Ability to co-ordinate an effective out of hours response to emergencies (Resident post only)

11. Ability to ensure that staff comply with the Council's Health & Safety policy.

source: http://www.camden.gov.uk/jobs/jobs_fr.htm

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